Exchange Policy

1. Introduction

At Xen Life Style, we believe in ensuring customer satisfaction with every purchase. If you are not completely satisfied with your item, our exchange policy allows you to exchange your purchase for a different size or color, ensuring you find the perfect fit.

2. Eligibility for Exchange

Items can be exchanged within [07] days of receiving your order.

The item must be in its original condition, unworn, unwashed, and with all tags attached.

Items that are on sale or clearance may not be eligible for exchange. Please check our promotional guidelines for details.

3. Exchange Process

To initiate an exchange, please follow these steps:

Contact Us: Reach out to our customer support team at [insert contact email or phone number] to request an exchange. Please include your order number and the reason for the exchange.

Return Instructions: Once your request is approved, we will provide you with instructions on how to return the item. This may include a return shipping label or guidelines for shipping.

Return the Item: Package the item securely and ship it back to the designated return address. Please ensure you keep the tracking number for your records.

New Item Order: After we receive and inspect the returned item, we will process your exchange. If you are exchanging for a different size or color, we recommend placing a new order for the desired item to ensure availability.

4. Shipping Costs

Return Shipping: Customers are responsible for the shipping costs associated with returning items for exchange, unless the exchange is due to a defect or error on our part.

New Shipment: We will cover the shipping costs for sending the exchanged item to you for the first exchange. For any subsequent exchanges, shipping costs will apply.

5. Processing Time

Once we receive the returned item, please allow [07] business days for us to process the exchange. You will receive a confirmation email once your new item has been shipped.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact email or phone number]. We will work with you to resolve the issue promptly, including providing a replacement or a full refund if necessary.

7. Changes to the Exchange Policy

We reserve the right to modify this exchange policy at any time. Any changes will be communicated through our website, and we encourage you to review the policy periodically.

8. Acceptance of Policy

By purchasing from Xen Life Style, you acknowledge that you have read, understood, and agreed to this exchange policy.