Return policy

Return Policy 

At Xen Life Style, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns:

You may return items within 07 days of the purchase date.

Items must be unworn, unwashed, and in their original condition with tags attached.


Return Process:

To initiate a return, please contact our customer service team at [insert contact information] to receive a Return Merchandise Authorization (RMA) number.

Pack the item securely, including the original packaging and a copy of your order confirmation.

Clearly write the RMA number on the outside of the return package.

Ship the package to the address provided by our customer service team. Please note that you are responsible for the shipping costs associated with the return.

Refunds:

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-7 business days.

Please note that shipping fees are non-refundable.

Exchanges:

If you would like to exchange an item for a different size or color, please initiate the return process as outlined above, and place a new order for the desired item.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Contact Us: For any questions or concerns regarding our return policy, please contact our customer service team at [ supportxenlifestyle.com ]. We are here to assist you!

Thank you for choosing Xen Life Style!